Questions & Answers

My Account

  • I choose the item of my choice and add it to the cart. To add an item to the cart, click on the “add to cart” button. Once your product is added to the cart, click on “my cart” button in the top right corner and click on “order”.

  • Orders are delivered instantly for unique locations. For the bundles, a 12 hour delay is required.

  • This may occur due to an incorrect email address or a spam filter in your inbox. Please make sure that your email is written correctly when you place your order.

  • In case of cancellation of the order by the customer for any reason whatsoever after the formation of the sale, except in the case of exercise of the right of withdrawal or force majeure, the total amount of the purchase will be retained by the seller as damages.

    All our premises are up to date. However, if you inform us of a rehabilitated, demolished place, with proof (photos, newspaper article etc.), you are eligible for 2 free places of your choice.

Payment

  • Payment card: Payment by credit card via the STRIPE platform.

    Bitcoin: Pay directly with your bitcoins in a secure and confidential way.

  • We use a secure SSL certificate to protect your banking data. After the transaction, a payment confirmation email will be sent to you.

  • Absolutely, we are a company registered in the commercial register. We accept payments via Visa, Mastercard Paypal and Bitcoin. These organizations would never let us continue our shop if we had a high rate of unsatisfied customers. Our online shop is constantly monitored.

  • Bitcoin is a decentralized payment protocol. This means that the transaction system is not managed by a central actor, but by thousands of computers on the network. This makes Bitcoin much more secure than any other transaction system.

Miscellaneous Informations

  • – To Urban Explorer in search of new places.

    – To people with a passion for the paranormal.

    – To photographers in search of new places to photograph.

    – To people wishing to shoot reports or video clips.

    – To potential investors wishing to know places of castles or houses to be restored.

    – Real estate agents who wish to list abandoned properties for future buyers.

  • Our website goal to reference a large majority of abandoned places. Our Urbex Exploration website provides only the GPS coordinates of the places. We do not encourage you to enter private properties without authorization. For each purchase made on our site, you agree to take the necessary steps to legally enter the site. Otherwise, Urbex Exploration declines all responsibility.

  • For those who would like to visit places there are a few things to know:

    • Have the agreement of the owner or the town hall before visiting the place.
    • To be at least 2.
    • Do not damage the place.
    • Do not steal anything.
    • Respect the place.
    • Take care that there is no danger of collapse, mould, rust, aggression, alarm etc…
    • Use discretion.
  • If you are the owner of one of these places and would like your contact information to appear on the site to allow potential visitors to make an appointment. Send us a message. If however you do not wish your property to appear on this list, we will do our best to remove it from the site as soon as possible.

Useful informations

  • At the time of confirming your order, fill in your delivery address, choose your method of payment.
    If you have a valid Promo Code, simply enter the code in the box provided.

  • Subscribe to our Newsletter :
    Receive more Promo Code by subscribing. It will also keep you informed of our latest spots.
    You can subscribe by signing up for our newsletter at the bottom of our home page.
    What are the conditions?

    • Use the Promo Code before it expires.
    • Some codes are subject to restrictions such as a minimum purchase amount.
    • You can only use one code per order. They are not cumulative.
  • Via our contact form or contact@urbexexploration.com.